Chapelfield Medical Centre now has a new SMS (text message) provider, MJog. With MJog, we can send patients more informative and thorough SMS messages. These include:
Appointment reminders – These will have the date and time of the appointment. The appointment can be cancelled by texting the word CANCEL to the number in the message.
Appointment confirmations – These will be sent 7 days before your appointment (or if sooner, the day you book the appointment) and will contain the date and time of the appointment. The appointment can be cancelled by texting the word CANCEL to the number in the message.
Friends and Family Tests – Invites to fill in a Friends and Family Test for the surgery after an appointment. Accepting the invite will send another text to the patient asking them to send one of 1, 2, 3, 4, 5, or 6 to a number in the message. The patient will also receive a message asking them to provide a comment by texting the number in the message.
Other messages could include a question on a patient’s smoking status (by replying SMOKE or EX or NEVER). The Surgery will be looking into expanding the kinds of texts we can send to patients, but every text will have instructions on how to respond to them.
Patients can also receive all of their SMSs from the Surgery as “Smart” messages by downloading the MJog Messenger app from their smartphone’s app store. If a patient has the MJog Messenger app installed and registered, any SMSs sent from the Surgery will instead be sent as “Smart” messages that can be accessed through the app. Please visit https://mjog.info/NHS for more information on the MJog Messenger app.
If you are a patient and would like to consent (or stop consenting) to SMS messages being sent to you, or if you would like to provide a mobile number for us to contact you on, please contact the Surgery.