Chapelfield Medical Centre

Mayflower Way, Wombwell, Barnsley S73 0AJ

Statement from Chapelfield regarding COVID-19

Due to the current COVID-19 Pandemic, we as a practice have changed the way we are working to best meet the needs of our patients whilst also keeping everyone safe.

Our opening hours are still 8am – 6pm, however there is no attending the surgery under any circumstances without being triaged over the phone by a clinician first. We hope that you understand that we are experiencing a high number of calls at this time and appreciate your patience.

If your query is related to potential COVID-19 symptoms or advice on COVID-19 specifically please see the latest information on the following websites:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/coronavirus

After an initial call to the surgery, you will likely be offered a telephone or video call from a doctor or nurse to deal with your urgent medical need.

Unfortunately we cannot deal with any routine appointments or non-urgent tests or referrals. These will be dealt with following the COVID-19 crisis. If your need is urgent please be assured that referrals deemed urgent (such as referrals relating to cancer) are still being processed.

Prescriptions

  • If you need to bring a repeat request please leave these in the box attached to the fence at the top of our ramp. Please DO NOT bring them into Surgery.
  • We are allowing patients who are vulnerable and shielding to order their repeat prescriptions over the phone but please call in the afternoon for this if possible, and please allow the Surgery adequate time to process the requests.
  • If possible, please order your prescription online using SystmOnline or Patient Access.
  • If you do not already have a nominated pharmacy set up for us to send your prescription to electronically, please inform us which pharmacy you would like it to be sent to at the time you request it.

If you have a chronic disease and would like information on this specifically please see the following websites.

Asthma – https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/

Diabetes – https://www.diabetes.org.uk/about_us/news/coronavirus

Novel Coronavirus (COVID-19) UPDATED 31st March 2020

MESSAGE TO ALL – PLEASE DO NOT ATTEND SURGERY WITHOUT BEING ASKED TO DO SO

The latest information from NHS.uk can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

The latest information from GOV.uk can be found here:
https://www.gov.uk/coronavirus

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19). The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online: NHS 111

Stay At Home advice can be found here: Stay At Home Guidance

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here: NHS 111

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

A document with information for everyone regarding COVID-19 can be found here.

New SMS Provider

Chapelfield Medical Centre now has a new SMS (text message) provider, MJog. With MJog, we can send patients more informative and thorough SMS messages. These include:

Appointment reminders – These will have the date and time of the appointment. The appointment can be cancelled by texting the word CANCEL to the number in the message.

Appointment confirmations – These will be sent 7 days before your appointment (or if sooner, the day you book the appointment) and will contain the date and time of the appointment. The appointment can be cancelled by texting the word CANCEL to the number in the message.

Friends and Family Tests – Invites to fill in a Friends and Family Test for the surgery after an appointment. Accepting the invite will send another text to the patient asking them to send one of 1, 2, 3, 4, 5, or 6 to a number in the message. The patient will also receive a message asking them to provide a comment by texting the number in the message.

Other messages could include a question on a patient’s smoking status (by replying SMOKE or EX or NEVER). The Surgery will be looking into expanding the kinds of texts we can send to patients, but every text will have instructions on how to respond to them.

Patients can also receive all of their SMSs from the Surgery as “Smart” messages by downloading the MJog Messenger app from their smartphone’s app store. If a patient has the MJog Messenger app installed and registered, any SMSs sent from the Surgery will instead be sent as “Smart” messages that can be accessed through the app. Please visit https://mjog.info/NHS for more information on the MJog Messenger app.

If you are a patient and would like to consent (or stop consenting) to SMS messages being sent to you, or if you would like to provide a mobile number for us to contact you on, please contact the Surgery.

Don’t sit on your symptoms

Chapelfield Medical Centre is open and we are working in the safest possible way to protect our patients.

You should contact us if you notice a change that isn’t normal for you, or if you have a symptom that you are worried about.

If you need to get in touch, we are ready to help you safely. You will be able to talk through your concerns on the phone or via a video consultation. If you need to be seen, it will be in a non-COVID area.

If you need to see your GP or specialist, we will follow strict guidance on infection control to protect you, the clinician, and other patients. This will include wearing personal protective equipment and restricting the number of people allowed on the premises at any one time.

Please contact us by telephone in the first instance and we will arrange to assess you. This may be a telephone or video consultation, or a face to face consultation if needed.

Mental Health Resources

We appreciate that during these times of uncertainty there is potentially a significant impact on your emotional and mental well – being.  Therefore we have put together some very useful resources all available remotely, keeping you and others safe.

Problems Sleeping?                                                          

https://www.sleepstation.org.uk/ 

https://onboarding.sleepio.com/sleepio/nhs-staff/77#1/1

Resources specifically for children and Young Adults

https://www.meetwo.co.uk/

https://www.tadsbarnsley.co.uk/

https://www.themix.org.uk/

http://www.nspcc.org.uk/

http://www.familylives.org.uk/

Adults Mental Health

https://llttf.com/corona/

https://wearemindspace.com/

https://www.mind.org.uk/

https://www.nhs.uk/oneyou/every-mind-matters/

http://www.sane.org.uk/support

https://www.barnsleyiapt.co.uk/

Anxiety

http://www.anxietyuk.org.uk/

http://www.nopanic.org.uk/

Suicide Risk

http://www.papyrus-uk.org

Other

www.citizensadvice.org.uk

http://www.ukna.org/

http://www.begambleaware.org/

Domestic Violence

https://www.idas.org.uk/

http://www.refuge.org.uk/

DoctorLink

Chapelfield Medical Centre would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here:

https://app.doctorlink.com/chapelfield/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

You can also download the DoctorLink app from the Google Play Store or the Apple App Store.

Candle Light Competition

Chapelfield Medical Centre’s Candle Light Competition has now ended. The winner will be selected and contacted in due course.

If you would still like to donate to our cause regardless, click the Sponsor Me button below and you will be taken to our JustGiving page.

JustGiving - Sponsor me now!

Chapelfield Rainbow Wall

Chapelfield Medical Centre would like to thank everyone that has submitted a rainbow picture to us. They have been put up in Surgery.

Chapelfield is Open this Easter

Chapelfield Medical Centre will be open as usual on Friday 10th April and Monday 13th April.

Normally the Surgery would close on these days (Good Friday and Easter Monday) as they are bank holidays, but due to the COVID-19 pandemic, we have been instructed to remain open as usual over this Easter bank holiday.

Coronavirus

The latest information from NHS.uk regarding Coronavirus can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

The latest information from GOV.uk regarding Coronavirus can be found here:
https://www.gov.uk/coronavirus