Patient Charter

Chapelfield Medical Centre is committed to giving you the best possible service. This will be achieved by working together.

As a patient of this Practice you can expect:

  • To be treated as an individual in a friendly, courteous and helpful manner
  • Your rights to privacy and confidentiality to be respected – if you would like to speak confidentially to a receptionist please advise on arrival
  • A clear explanation of your care and treatment
  • Information on services offered by the Practice to be available in the Practice Leaflet
  • We aim that you will wait no longer than 30 minutes for your booked appointment and to be given a reason for any delay. Your patience is appreciated as some problems take longer to sort out than others, resulting in some patients unexpectedly needing a longer appointment than anticipated
  • Repeat prescriptions ordered before 6PM to be available for collection in 2 working days
  • Any unresolved complaint to be addressed in accordance with the Surgery’s complaints procedure

You can help us by:

  • Taking responsibility for your own health – eating a balanced diet, taking regular exercise, etc
  • Keeping appointments with the Practice and hospital, or cancelling in good time – remember: your appointment could be used for someone else
  • Requesting home and out of hours visits only when absolutely necessary. The Doctor can see several patients in the time it takes to do a home visit
  • Always informing the Practice of any changes to name, address and telephone number – it is essential that we can contact you
  • Treating the Practice Team with courtesy and respect
  • Taking responsibility for your children’s behaviour whilst on the premises, ensuring their safety and giving regard to other patients’ expectations of a tidy, calm and quiet atmosphere

We welcome your comments regarding any aspect of the service, as we continually look to maintain and improve the service we provide.

Chapelfield Medical Centre will be closed for staff training on

Wednesday 20th January from 1pm

and will reopen

Thursday 21st January at 8:30am. Phone lines reopen at 8am.


The latest information from regarding Coronavirus can be found here:
The latest information from regarding Coronavirus can be found here: