All surgeries are by appointment only.
To make an appointment for the same day telephone after 8.00 AM on the day that you wish to be seen, if the Doctor/FCP of your choice is not available you will be offered an alternative Doctor/FCP.
A limited number of appointments may be available for booking in advance for patients who require a follow-up appointment with the Doctor, or for those who need to make advanced arrangements to come to surgery for various reasons such as transport/work/school etc.
A patient can express a preference for any particular GP, First Contact Practitioner etc. Every attempt will be made to offer an appointment with the person requested. We will endeavour to offer an appointment with your preferred clinician but if fully booked and the appointment request is urgent then you will be offered an alternative clinician.
The Practice operates a Triage System
This is where receptionists initially answer calls from 8.00am Monday to Friday.
They can arrange for you to speak with a practitioner of your choice or can usually deal with any queries you may have. Please leave your up to date contact details to enable the clinician to call you back if necessary.
Each appointment slot is for one person. Urgent cases and children will be seen on the same day. Sick notes are not a medical emergency and will be refused an emergency appointment.
If you find it difficult to access a GP during normal surgery times we have now introduced extended hours surgeries during the following times:
Mondays 7:30am to 8pm, 6:30pm to 7pm
Tuesdays 7:30am to 8pm
Wednesdays 7:30am to 8pm
Fridays 7:30am to 8pm, 6:30pm to 7pm
These extra sessions are for the use of patients who are designated carers or due to work commitments cannot get during normal surgery times and these appointments are pre-bookable.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can cancel online if your appointment has been arranged for more than 24 hours in advance.
Asked for a callback?
Please ensure your phone is switched on and you answer the call. Failure to do so will finish your callback as 'Did Not Answer' and you will need to contact the surgery again.
These may be booked in advance.
Consultations are not to be used for solely ordering repeat medication and the Clinician may ask the patient to order routine medications via Reception.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Ask Reception for your unique log-in details.
If you have login details please use the link at the bottom of the page to book an online appointment.
Please request before 10:30 am whenever possible. Please only request a home visit if it is absolutely necessary, and it is not physically possible to attend the surgery.
Patients requesting a home visit will be asked the reason for the visit by the reception staff. This is to enable the Doctors to prioritise visits.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.